Refund policy

Last updated: October 27, 2026

ATP Data Services LLC, 611 Hundred Oaks Drive, STE 140, Edmond, OK 73013, United States. Questions: support@atpdataservices.com

This policy explains refunds, what happens if you decline or cancel, and how your device comes back to you. It applies to Eval & Quote orders and is part of our Terms of Service. Orders covered by a D&G Rescue plan follow D&G's rules, because D&G is the seller and ATP only carries out the service. D&G customers without Rescue cover, including D&G-referred Eval & Quote customers, are covered by this policy.

1. Our 30-day policy

You can contact us about a refund or a problem with your order within 30 days of the date your order is closed. Email support@atpdataservices.com with your order number. Refunds are paid to your original payment method. The 3.5% card processing fee on US orders is never refunded.

Review before you copy. Please review your recovered files directly on our drive before copying or moving anything. If you are not satisfied with your recovery, you may request a full refund of your recovery fees within 30 days of service completion, per the terms of your quote. Return our equipment undamaged with your recovered files, and we will review the drive's data logs. If your files have not been copied or moved to another device, we will refund your recovery fees in full. We cannot issue a refund if recovered files have been copied or moved off our equipment, and items your approved quote marks as not refundable are not included.

2. Your choice after a decline or result: return or secure destruction

Secure destruction is always free. If you choose secure destruction after any of these outcomes, we refund $25 (the destruction refund), wherever you are:

  • Quote Declined: you decline our recovery quote.
  • Consent Declined: you decline our request to open a sealed drive.
  • Unsuccessful: our recovery attempt does not succeed.
  • Unrecoverable: our evaluation finds the device cannot be recovered.
  • Results Declined: you decline the recovered results.
  • Results Approved: you approve the recovered results. You must ask for destruction at the time you approve (for example, "I approve the results and I want you to destroy the drive").

If you chose destruction before your order closed and we ship your device back by mistake, you still get the destruction refund and we will not ask for the device back.

3. When the destruction refund does not apply

There is no destruction refund for:

  • canceled orders (see section 4 for the canceled order refund; you can still choose free secure destruction)
  • abandoned orders
  • returns that cannot be delivered and are later destroyed
  • any request made after your order is closed

Closed orders are not reopened.

4. Return shipping and canceled orders

Return shipping is not free. It is invoiced separately, never taken out of a refund, and your device ships once the invoice is paid. If you approve a recovery quote, return shipping is a line on that quote. Prefer not to get your device back? Choose secure destruction instead. There is nothing to pay.

  • Within the United States, after Quote Declined, Consent Declined, Unrecoverable or a canceled order: return shipping is a flat $25 by USPS Priority Mail, invoiced and paid before we ship.
  • Outside the United States, after Quote Declined, Consent Declined, Unrecoverable or a canceled order: return shipping is a flat $90 by DHL Express, invoiced and paid before we ship. Import duties and taxes in your country are your responsibility.
  • Return shipping is always invoiced in US dollars (USD), on every store.
  • If you cancel before we receive your drive, we refund your evaluation fee, less the 3.5% card processing fee on US orders, which is never refunded. Nothing is shipped back, so there is no return shipping.
  • If your order is canceled after we receive your drive, we refund your evaluation fee, less the 3.5% card processing fee on US orders, which is never refunded. If you want your device back, we email you an invoice for return shipping and ship once it is paid. If you choose secure destruction instead, there is nothing more to pay.
  • If the recovery is not successful, or you decline or approve the results, return shipping is already covered by your paid quote, so there is nothing more to pay, and it is not refunded.

These rules are the same for every customer, wherever you are. Full details: Shipping Policy.

5. Abandoned orders

If we are waiting on you (for example, to answer a quote, approve opening a sealed drive, review your results, pay a return shipping invoice, or give us a correct address after a return could not be delivered), we email you a reminder after 15 days. After 30 days we email you a written notice that shows any amount you owe, your options, and the date after which we may dispose of your device. We send a final email after 37 days. Time we spend working on your order never counts toward these dates, and the count starts over whenever you reply.

If we still have not heard from you, no earlier than 60 days after we started waiting (3 months for customers in the United Kingdom who owe us money), we return your device once return shipping is paid or already included in a quote you paid. If your return shipping is unpaid, we may instead securely destroy the device and email you a certificate of destruction. The evaluation fee you paid at checkout does not count as return shipping. No $25 refund applies to abandoned orders (no payment or choice from you after the reminder period). We pause all of these steps while a payment dispute is open.

6. Returns that cannot be delivered

If the address you gave was wrong, you pay for the reship. If we made the address mistake, we pay. If a return package comes back to us undelivered, we contact you for an updated address and the schedule in section 5 starts again from the day the package is back at our lab. We reship once we have a valid address and any reship charge is paid. If we cannot get a valid address from you, or your return shipping is unpaid, then no earlier than 60 days after the package came back (3 months for UK customers who owe us money) we may securely destroy the device, email you a certificate of destruction, and delete any recovered copy. No $25 refund applies.

7. If we make a mistake

If your device must come back to us because of our error, US customers get a prepaid shipping label. International customers ship the device and pay freight and customs, and we refund the receipted costs once the service is complete.

8. Your recovered data

We wipe our recovery copy of your data 30 days after your order closes.

Contact

support@atpdataservices.com